1. Overview
If something is not right with your order, let us know within 14 days of delivery and we will put it right. Most issues are resolved with a free replacement or a full refund.
2. Damaged or faulty items
If your roll arrives creased, torn or misprinted, send us a photo of the item and the packaging. We will send a replacement at no cost to you.
- Contact us within 14 days of delivery
- Include your order number and photos
- Keep the roll until your claim is resolved
3. Full refund guarantee
If your paper does not arrive, we refund you in full. Tracked orders are usually delivered within 7–10 working days.
4. Custom and printed-to-order rolls
Custom grid designs are made especially for you, so they cannot be returned unless they are faulty or differ from the approved proof.
5. How to request a return
Email hello@papermart.au or message us on WhatsApp with your order number. We aim to reply within one business day.
6. Refund timing
Approved refunds are issued to your original payment method within 5 business days. Your bank may take a few extra days to process it.